Supervisor, Manager, Director?

by | Aug 17, 2020 | Business Strategy | 0 comments

Supervisor, Manager, Director? Leadership your tree care company

As your business expands from one to four, to fifty employees there is a need to establish some layers of responsibility amongst your leadership team. Its best to clarify these layers with job descriptions. The terms supervisor, manager and director are common titles, but what are the differences between the three?

If you are not sure, don’t be embarrassed. There are a lot of similarities but each has a clear definition and knowing the difference is vital if you’re planning on hiring someone to oversee a crew or department.

Supervisor
The title of “supervisor” is often one of the first managerial positions within a company hierarchy. Often supervisors are promoted from within, rather than hired from outside. He or she is typically a high-performer who has been with the company long enough to be intimately familiar with both the company policies and the quality of work expected from the rest of the team.

Supervisors generally oversee a group of people in similar jobs, who are doing similar work. Their role is assigning work and keeping employees on track. Supervisors usually plan work daily to meet project objects and deadlines provided to them by a manager. Supervisors are often hands on and assist with training new employees.

Manager
Managers manage resources — whether financial, material, or personnel. Managers have decision-making capabilities regarding those resources. They determine what equipment and materials to purchase, establish project deadlines and who and when to hire and fire employees.

Because the responsibilities are greater, managers need to have more insight into the broader operations. They make sure work is performed within the policies and procedures of the company. A manager allocates resources to meet company goals. Depending on the size of the company, a manager may oversee employees directly, or oversee a team of supervisors.

Management positions require additional experience and often education and training. In most organizations, a manager is tasked with day-to-day concerns. For example, a manager may be more involved in overseeing employees and supervising the implementation of team or company-wide initiatives. The manager is the one with a hand on the wheel, keeping everyone on the right course. Managers are expected to encourage, mentor, discipline and evaluate employees on a frequent basis.

The planning horizon for managers is typically one week to a year.

Director
A director is a manager of managers. A director is focused on implementation of company-wide initiatives. This position is tasked with formulating what will be next on the company or division’s agenda. Rather than having a hand on the wheel, the director is charting the course to come, before delivering instructions for managers to carry out. Directors formulate a vision of what success will look like.

A director is responsible for examining and evaluating the organization’s process. Where are the shortfalls? Where are the bottlenecks? Where is the system working and where is it failing? The director is tasked with solving these challenges. Directors are responsible for long term planning. The horizon is typically one to three years out.

For the small tree care company owner, you may be all three, however, the key for you is to understand you are responsible for both day to day and long-term planning. Make sure you take time to look to the future. Planning to hire the right people to take over the role of supervisor and manager will ultimately free up your time to do director level work, which is the key to successfully growing your company and profits.

If you want your company’s leaders (managers, crew leads, etc.) to grow professional and truly become extraordinary, check out ArboRisk’s Thrive Leadership Development Package! Our experts will work with your leaders one-on-one to build their leadership skills, thereby increasing team loyalty, efficiency, and profitability.

Written by: Jim Skiera

6 Tips to Getting the Most out of Your Fleet

by | Aug 10, 2020 | Risk Management | 0 comments

6 tips to getting the most out of your fleet

As a business owner, it didn’t take me long to realize that keeping our vehicles and equipment in tip top shape is an absolute must for our business. Regular weekly maintenance is so important for our operation to run smoothly. Besides the possible OSHA violation, weekly maintenance helps thwart off much bigger problems.

Trust me, I understand that it is easy to get busy and overloaded with the daily chaos of your work day, but maintenance is not something that you can forget. The lack of maintenance affects all aspects of your business, especially the safety of your personnel. Keeping your vehicles, equipment and drivers safe, productive and on the road is essential to achieving your organization’s sales and service goals.

Use these six tips to get the most out of your fleet:

1.Preventative Maintenance – Maintained vehicles perform as expected without unscheduled repairs and downtime. Preventative maintenance is as simple as following the manufacturers recommendations for oil changes, tire rotations, inspection and general vehicle safety checks. Remember preventative means proactive. These are done before you notice an issue. A few examples that we have implemented within our business are:

High Ranger – Debris and oil collect on the witness bolts and cause them to reverse. Unfortunately it is difficult to see so you must check them at least every other day.

Chipper – The radiator air filter can become clogged with debris causing the chipper to overheat.

Tires – The tire pressure drastically affects how your equipment is towed or drives. Check the tire pressure regularly in your chipper, trailer, and truck.

Running lights – A burnt out headlight is a simple fix, but easily overlooked if you are not paying attention to it. Make sure you are checking your lights on your pre-trip inspections.

2.Total Cost of Ownership – We know that older vehicles typically cost more than newer vehicles due to necessary repairs, but do you consider this in the total cost of the vehicle? If not, you need to start considering repairs in the overall value of your vehicles. Understanding the manufacturer’s warranty coverage and how it may affect this is also a key part along with paying attention to the residual value of the asset, trends in the used vehicle market and the optimal time to sell the vehicle for a cost-effective fleet. If you know the total cost of ownership, you won’t be afraid to sell a lemon of a vehicle.

3.Spec Vehicles Properly – It is important to be aware of the demands each vehicle will face when purchasing a vehicle. Outline vehicle usage to when properly spec’ing a vehicle. Purchasing the right vehicle will greatly reduce the total cost of ownership. Know how many log loads your truck will haul and be aware of the gross load it can handle. Under-spec’ing a vehicle, based on usage and load carried for instance, leads to maintenance issues down the road that could impact your budget. Similarly, utilizing an over-spec’d vehicle will drive increased costs.

4.Create and Communicate Company Policy with Drivers – Make sure all drivers are aware of their responsibilities and company vehicle use policies. They should have a complete understanding of your company’s employee handbooks and how you expect your equipment to be taken care of. Enforce maintenance policies and know what to do if the vehicle needs repair or is involved in an accident.

5.Check Tire Pressure Regularly – I mentioned it above, but it is so important that it deserves its own section. Tire pressure should consistently be monitored as it affects vehicle handling, tire wear and fuel mileage – all contributing to vehicle and driver safety. Remember – it is important to check the tire pressure when the air temperature changes.

6. Create Positive Relationship with Maintenance Provider – Ensuring you have a good working relationship with your fleet maintenance provider, whether they are in-house or outside your organization is vital. The trust that you place in your maintenance provider will be reciprocated with consistent work for them in the future. If they are not proactively helping you look for trouble issues before they happen, look at finding a new partner.

Don’t fall asleep on your fleet. Use these tips to get the most out of your vehicles and equipment.

Written by: Dawn Thierbach

Importance of Vehicle Inspections

by | Jul 13, 2020 | Risk Management | 0 comments

Importance of Vehicle Inspections

Safety is the most important and obvious reason to inspect your vehicle. A vehicle defect found during an inspection could save you problems later. You could have a breakdown on the road that will cost time and dollars, or even worse, a crash. Federal and state laws require daily inspection by the driver when the vehicle is in use, and if you fail to do a pre-trip inspection, a DOT inspector can place your vehicle out of service. So why risk your life, or the life of another, in an unsafe vehicle?

Pre-Trip Inspection: The first thing a driver should do when beginning a trip is to review the Driver Vehicle Inspection Report from the previous day. If there were defects noted, you should verify that the DVIR has been signed by a mechanic certifying that either the defect was repaired, or the defect does not affect the safety of the vehicle and the repair was unnecessary. If the previous day’s DVIR did contain a defect, you must sign the report to indicate that you have reviewed it, and that the required certification and signature are present.

Vehicle Inspection: No truck may be driven unless the driver is satisfied that the following parts and accessories are in good working order such as:

-Service brakes, including trailer brake connections
-Turn indicators
-Parking (hand) brake
-Steering mechanism
-Lighting devices, running lights, and reflectors
-Tires
-Horn
-Windshield wipers
-Rear vision mirrors
-Coupling Devices
-Wheels and Rims
-Fluids
-Emergency Equipment

Post-Trip Inspection: At the completion of each day’s work, the driver is required to prepare a written report identifying the vehicle and listing any defect or deficiency discovered or reported to the driver that would affect the safety of the vehicle, or result in a mechanical breakdown. The report must cover at least the parts and accessories listed above under “Vehicle Inspection.” If defects are noted by the driver, the motor carrier is required to certify on the original report that the repairs have been made, or that the defect does not affect the safe operation of the vehicle. All DVIRS must be retained by the motor carrier for 3 months where the vehicle is stored. Always protect yourself and others by performing a thorough vehicle inspection!

Make sure you utilize the resources available to you and have a good understanding of expectations, especially locally. The TCIA offers daily recording and post trip inspections on their website that are bilingual and the DOT also has standard inspection forms available on their website. We also have a fleet safety program that discusses employee expectations, inspections, and much more. Feel free to reach out if you’re interested in a copy!

Written by: Margaret Hebert

Effective Sales Training for Tree Care Companies

by | Jun 29, 2020 | Business Strategy | 0 comments

Effective Sales Training for Tree Care Companies

A strong, knowledgeable sales team is one of the most important tools to help tree care companies stay ahead of the game. Improving your sales team and selling more effectively is a significant key to your company’s growth.

While you may say that estimating and sales are the same job, they are not. Estimating is looking at the job and computing how much the tree removal, pruning, PHC, and etc. should be. Sales is finalizing the sale, getting the customer to say yes to the treatment, pruning or removal plan because the ultimate goal is enticing the customer to say yes!

A well-trained salesperson can easily influence a potential customer. With the right negotiation tactics along with arboricultural knowledge, pricing and presentation, the salesperson is ready to go and this can make all the difference. Hence, sales training is a critical factor in the world of sales. Here are five reasons why you should invest in a good sales training program:

Customer loyalty: Sales training improves the person-to-person connection which is required to gain loyal customers. According to a recent study, 71% of people base their buying decisions on trust and credibility. It is crucial that salespeople thoroughly understand their customers’ wants and needs and at the same time efficiently communicate the benefits of the services your company offers. Therefore, focus on sales training that will enable your staff to have better interaction with customers.

Improved Communication: Salespeople must make sure that customers understand the services offered. This is mainly possible through effective communication skills. Excellent communicators with fantastic people skills are an asset to any organization.

Brand Image: Salespeople are the face of every company. Being the face of your company, what the salesperson says, and how they say and do certain things create an impression in the mind of the customer. Good sales training will teach sales professionals about behavioral and attitudinal changes to leave a long-lasting impression on the minds of the customer and build a better brand for your company. Make sure your salespeople understand and reflect your company’s core values.

Overcoming objections: We must not forget that sales involve objections. Sales training can teach salespeople how to anticipate objections as well as techniques for overcoming them.
Up-selling: Good sales training can teach the salesperson when to recognize and recommend additional services for the customer.

In your company, you may have an excellent estimator. That person may be spot on – including everything in your estimate that you must get paid for, but that person cannot sell a pair of shoes to a barefoot person. On the other hand, you may have a salesperson that is fabulous – they can sell four pairs of shoes to a person with a hundred pairs of shoes, but they cannot estimate properly – forgetting to add in clean up or stump grinding, etc. Reinvent the wheel! Make those two people a team. It takes talent for both selling and estimating, and the goal is to GET THE JOB! Never forget that sales is an integral part of your team. Without a good sales person, you do not have a team.

Keep in mind that salespeople are a direct reflection of your company. Good sales training is vital to the success of your sales team. Your salespersons must be skilled in both industry knowledge and people skills. It is important for them to be authentic in establishing credibility. This will help them gain relevant information about the buyer’s objectives, provide a useful proposal, and, hopefully, create customer loyalty.

There are general sales training opportunities out there such as Dale Carnegie, but ArboRisk has a light training opportunity with the ArboRisk Thrive Program which is geared more for the arborist. In the future, Streamside Green/Victorian Gardens will be offering in-depth sales and estimating webinars geared for the Arborist. The training will be separate webinars, one on sales and a separate webinar on estimating. Click here to receive email updates on upcoming Streamside Green/Victorian Gardens webinars for arborists.

Written by: Margaret Hebert

Written by: Dawn Thierbach

COVID-19 and the Risk Management Process

by | Jun 8, 2020 | Risk Management | 0 comments

covid-19 and the risk management process

As an employer, risk management should be one of your top priorities. Simply put, risk management is the conscious handling of exposures that a business faces. Since the start of the COVID-19 pandemic, tree care owners have been addressing a new risk to their business, viral infection, and using risk management techniques to minimize the impact upon their business. The purpose of this article is to help you understand how you can utilize the risk management process to reduce the risk of transmission of COVID-19 to both your employees and your customers. If you are fortunate enough to have participated in the ISA Tree Risk Assessment Qualification training, you should be familiar with the Risk Assessment Matrix. You likely use this tool in your daily work as an arborist to evaluate risks associated with trees. Here is how the same risk assessment methodology can be used to manage the risks to your business.

Risk Identification

Let’s start by considering how COVID-19 could impact our business operations. Obviously there are many ways COVID-19 could be transmitted, but we encourage everyone to begin to identify the potential hazards and interactions that increase chances throughout your operation. In fact, OSHA requires employers to assess hazards in which an employee may be exposed. The CDC also has a hazard identification assessment that may be helpful found here. Here are four common risk identification areas to start with:

1) Employee contracts the virus, and comes to work even though they aren’t feeling well.
2) Employee is asymptomatic and comes to work not knowing they are carrying the virus.
3) Employee interacts with customer, who is carrying the virus.
4) Virus is transferred from a surface area.

Risk Measurement
The likelihood and severity of COVID-19 impacting your business is not easily defined, but very important to study. You should have an idea of roughly how much revenue you’re generating per day and be able to calculate the consequence of an infection within your company.

In some states, like Colorado, there are mandatory shutdowns that are being required for businesses that have an infection outbreak. Per Colorado’s CDHPE’s Workplace Outbreak Guidance: preventing, reporting, and mitigating outbreaks are necessary if you experience the following:
One case of infection – the affected areas are to be closed for 72 hours and disinfected
Two cases of infection in 30 days – entire facility disinfected and closed of 72 hours.
Three cases in 30 days – entire facility disinfected and closed for 14 days.

Think about the impact these mandatory shutdowns could have and use these numbers to express to your employees how serious you are about safe workplace practices. Also, consider if you could lose jobs after notifying customers you aren’t able to operate due to a COVID-19 shutdown?

Risk Mitigation

Mitigating the risk comes with two trains of thoughts.
1. How to we prevent it from happening originally?
2. If it does happen, what do we do to control it?
Using an example of having two employees in the same truck driving to the jobsite, I’m sure you can come up with some pretty simple ways to mitigate the transmission of COVID-19. Many tree care companies have moved towards having employees drive their own vehicle to avoid multiple employees in one truck cab. Simple adjustments, similar to wearing a mask when within 6 feet of another employee, can make a huge difference in stopping the spread prior to an outbreak.

Masks can lower the risk of COVID-19 infection to you, your employees, and your customers. Masks and or face coverings used at the appropriate times in conjunction with proper hygiene and social distancing can greatly mitigate much of this risk. Research shows that people who have no symptoms can spread COVID-19, so wearing a non-medical face mask or face covering helps minimize the spread of the virus.

Your company should also have a response plan in place, detailing the actions necessary for limiting transmission if an employee does test positive for COVID-19. You’ll need to know who the employee has interacted with, which area they’ve been active in, and what equipment they’ve used at the very least. Note that other employees may have to quarantine as well if they’ve been in close contact, and again consider the impact that could have on your business.

Review and Monitoring

At this point, you’ve already done a lot of the leg work. Review the effectiveness of your program and make sure you update your response program as we learn more about the virus. Moving forward, you’ll be ready if there is another wave and will not have to rely on emergency measures for similar situations.
The ArboRisk team has been very active in helping tree services with proper risk management during this time. Reach out to ArboRisk today to get help directly or visit TCIA’s COVID-19 webpage for additional guidance on policy development that is provided specific to tree care Once developed communicate the policies to all that are exposed to these risks.

And remember, the risk management process can and should be used for more than just COVID-19!

Sources(Image):
https://www.comindwork.com/weekly/2018-10-29/productivity/risk-management-process

Written by: Malcolm Jeffris, CTSP