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1 Storm – 4 lives

by | Nov 26, 2019 | Safety | 0 comments

1 Storm – 4 Lives. When will enough be enough?

Storms ripped through northern Wisconsin on July 19th and 20th, 2019 toppling thousands of trees and causing a tremendously dangerous cleanup effort, which in turn ended in tragedy for 4 individuals. Four separate deaths have been reported from tree cleanup activities related to this storm. Four!!

While the details about each of these events are still under investigation, multiple factors played a role in these four families being changed forever.

Were these individuals Certified Arborists or have any training in professional tree care? Were they getting paid to do the storm cleanup work or just helping out a friend or neighbor? I don’t know those answers and not to sound crass, frankly I don’t care. They died and they shouldn’t have.

How can we as an industry still allow this to happen? How can we as human beings still allow this to happen?

After attending my first ANSI Z133 meeting this past April as a guest, I made a commitment to myself and the people that I work with both on my team and my clients that I would read every one of the Accident Briefs in the TCIA Magazine to learn even more about what is happening every day in the tree care industry. Reading these small articles does one major thing for me, it pisses me off. It pisses me off that people are still dying and severely injuring themselves almost daily.

It’s said that the pain of change is only acceptable when the pain of remaining stagnant is unbearable. Well I’ve hit that point. One storm and four deaths is unacceptable.

While traveling home from the second Z meeting that I have attended I could not help but write this article as I feel responsible that four of my fellow Wisconsinites won’t be celebrating Christmas this year. They won’t be able to enjoy another Green Bay Packer Super Bowl victory or be able to choose to retire when they want. Their fate was sealed and now all that is left are a bunch of “what if’s”.

So where are you going with this Eric? Every one of us has a responsibility to ourselves and our community (family members, neighbors, employees, coworkers) to help put an end to this mayhem. Pick up a copy of the Z133. Study it. Ask questions about it. Talk to everyone you can about it. But most importantly, follow it! These safety standards were written in blood. Don’t let the next one be written about your blood or someone’s that you love.

Join me in the fight that together we can make a difference and help every arborist get home safe each night.

Written by: Eric Petersen

Peer to Peer Gear Inspection

by | Nov 4, 2019 | Safety | 0 comments

Peer to Peer Gear Inspection

By Peggy Drescher

The first step to an accident involves the false belief that experience makes you invulnerable. Seventy-five percent (75%) of all work-related fatalities in the United States come from making a mistake while doing routine work.

Every year at the International Society of Arboriculture International Tree Climbing Championship – World Championship, they hold a gear inspection for climbers and volunteers. Guidelines are maintained regarding competition gear and all competitors and all volunteers who will be working aloft during a competition or its set-up must submit to an inspection of all equipment and equipment systems before entering an event safety zone. This is one of the most important aspects of this competition. If your gear does not pass inspection, you do not participate unless it is corrected and passed by the head judge.

Why not take this routine and build it into your safety program? Although employees should be checking their gear on a daily basis, thoughts like, “I checked it yesterday, my gear is all right, I’ve climbed on it a hundred times, nothings gone wrong, etc.” normalizing and complacency can get in the way.

One way to combat this issue is to do a peer to peer gear inspection on a monthly basis. Some tips to get this going in your company.

You need commitment if you want to establish and sustain an effective new program so make sure you and your management/safety team are on board. You are steering the ship!
Write it into your safety policy. For example, we will perform a peer to peer gear inspection every month on the first Wednesday after dispatch.

Explain it to your crew why this is important and that this is to support the idea of helping each other out. It is not to bust people – it is because you care about each other and another set of eyes is always helpful. It is to correct a conflict with equipment that could cause an accident.
This can be a great way to mentor new employees. Have a veteran employee paired up with a newer employee. Hopefully this will help to invite questions from your crew as to why someone may think the gear is lacking in some way. It is imperative that your employees feel comfortable asking questions and bringing issues up to each other. Or perhaps you can have the crew that is working together that day check each other’s gear out.

Always have a specific area designated for this inspection. Whether this is outside or in a corner of your shop, a dedicated space brings validity to the importance of the gear check and eliminates an excuse for not doing it.

If something has to be taken out of service you must have a backup inventory so there isn’t temptation to ask or allow someone to use the flawed gear for the sake of production.

Train employees on how to properly inspect equipment. Explain it is your duty as part of the Z-133 safety requirements.

Gear inspection should be a dialog, a safe place for employees and management to talk to each other. Encourage your team to take not only responsibility for themselves but others too!

Here are some other helpful links surrounding safety and gear checks…

https://www.itcc-isa.com/Portals/0/Docs/2018-ITCC-Gear-Check-Form.pdf

https://www.itcc-isa.com/Portals/0/docs/rules_Equipment_2016GearCheckInstructions.pdf

Who Your Safety Director is Matters

by | Oct 29, 2019 | Safety | 0 comments

Who Your Safety Director Is Matters

A Safety Director is an important position in your company. But why do we just put any person available in this position? We, as an industry, must put a person in the Safety Director’s position that is fully equipped for the job. We sometimes give this position the last thought when hiring people. Why is that? Safety is the most important part of our job; yet we do not want to spend the resources into hiring the right person to fill the Safety Director position. A proper Safety Director can make or break your tree care business. Improper handling of the staff can create chaos in your company; proper handling of the staff will create a culture in your business where safety flourishes.

To fill the Safety Director position, you must find a person who is fluent with climbing skills, grounds person skills, equipment guidelines, PHC guidelines and MSDS rules, ANSI Z and OSHA Standards, computer skills, record keeping, training skills, middle management skills, etc. He or she must be familiar with all these skills – excellent at some, good at others, but able to perform all of them. He or she must be a strong personality that can handle safety infractions and incidents with a calm manner. This may include things such as a consequence schedule established for safety infractions – first offense warning, second offense suspension, third offense termination. At all times, the Safety Director should be seeking out information to help educate themselves and then educate their crews.

All these actions are hard on the Safety Director – to take disciplinary actions and apply them to crew members, and at times what used to be fellow crew members. They need to establish a culture that promotes safety. They need to be available to have safety talks with each crew or individually. They need to be understanding and firm at the same time.

Make sure you choose a level headed person for this position. Do extensive interviews, ask the right questions, have the person applying for the position do a performance test such as climb the tree, run the chipper, or PHC treatments. There is nothing wrong in testing their knowledge. After all, your crew’s safety and your money are on the line.

Make sure as a company owner you fill the position with a qualified person for the Safety Director position. Make sure they have enough well-rounded experience; your crews will recognize a Safety Director that is trying too hard to convince the crews of his knowledge in some area or acts like an expert – and in all truth is not an expert. Choose someone that the company can trust and is a welcome help rather than a hindrance.

For more help with your hiring and recruiting needs, contact an ArboRisk crew member today!

Written by: Dawn Thierbach

Know Your Crew

by | Oct 15, 2019 | Safety | 0 comments

Importance of Knowing Your Crew

If one of your employees acted dizzy, shaky, and confused, would you just assume they had a few too many the night before and tell them to work it off?

However, if you knew this employee is diabetic and knew that these are symptoms of low blood sugar, you’d be much more concerned and would take appropriate action.

This is just one example of the importance of knowing your crew when it comes to serious health concerns.

Although most non-fatal tree worker incidents are due to trauma, there are also incidents related to illnesses and medical conditions. It’s important that you and your crew members are not only aware of any serious medical conditions fellow workers have, but also know how to properly respond to emergencies that may arise as a result.

Two common chronic medical conditions are diabetes and allergies. Both conditions can require prescription medications, so it’s important to know about the condition and make sure they carry the medication with them.

A person with diabetes may exhibit symptoms of high blood sugar or low blood sugar. Since low blood sugar occurs when the person doesn’t eat enough food for the energy they are exerting, this is likely to be what happens with tree workers. Symptoms of low blood sugar include shakiness, confusion, dizziness, headache, excess sweating, excess hunger, irritability, and pale skin.

Diabetics should always carry with them sugary food and/or drinks in case they experience low blood sugar. They may even carry glucose tablets that are made specifically for treating this condition. Co-workers should know where these are in case the person needs help getting them. If the person becomes unconscious, call 911 immediately and do not force food or drink.

Someone with severe allergies can experience anaphylaxis, or anaphylactic shock, when exposed to an allergen such as certain foods, insect stings, or plants like poison ivy. Anaphylaxis includes swelling of the airway and a sudden drop in blood pressure, both which are life threatening. Always make sure anyone who has been prescribed an epinephrine auto-injector has it with them, that crew members are aware of the allergy(ies), and that crew members know where the auto-injector is kept and how to use it.

Because of the critical nature of anaphylactic shock and because a second reaction called biphasic reaction can occur as long as 12 hours after the initial reaction, you should call 911 and get to the nearest emergency facility even if epinephrine has been administered and the person seems “fine.”

These and other conditions and how to respond to them are covered in your first aid/CPR training that is required by ANSI Z133 – 2017 Safety Requirements, section 3.2.5. Keep current with your training and “Know Your Crew!”

Written by: Margaret Hebert

Why Insurance is NOT Risk Management

by | Oct 1, 2019 | Risk Management | 0 comments

Why Insurance is Not

Risk Management

Written by Eric Petersen, CIC

Video by Mick Kelly

“I practice risk management. I buy insurance.”

It’s staggering how many times I hear that phrase and unfortunately it is equivalent to “crown raising is a great structural pruning method.”

Simply put, insurance is NOT risk management. Insurance is a part of a successful risk management program, but should never be considered to be your entire source of risk management. Just like crown raising may be a part of the structural pruning, it is by far not the only aspect to properly pruning a tree.

There are five steps to the risk management process and, as an arborist, you subconsciously use these steps every day in the field. Sadly, because many tree care company owners are not programmed to consciously think about these five steps, they miss some of these steps when looking at their own business. This article is meant to help you apply the risk management process to your business so you are not left relying solely on insurance to protect all of the hard work you’ve put into your business.

 

1. Risk Identification – It starts with understanding the potential risks: what could possibly go wrong? The identification of potential risks can be done a number of ways; a few examples are by using checklists, surveys, or interviews with employees and other industry professionals.

As an Arborist – The visual inspection of a tree and surrounding property to determine what equipment you need for the job and what potential problems you may incur when working on that tree.

As a Business Owner – Think about your physical property, liability concerns to other people, your internal team and the business’ income to identify where the exposures are in your business.

2. Risk Analysis – For each risk that was identified, what is the likelihood of it actually happening and how severe of a situation will it cause? The frequency and severity of your risks will help you understand where to spend your time and money in preventing these risks.

As an Arborist – Based on the particulars of the job, you begin to set up the jobsite in your mind. How will you minimize damage to the lawn and set up the work site? Which tree needs to be worked on first to have the project go smoothly?

As a Business Owner – For each of the risks that you have identified, ask yourself, if this happened, how much would it impact my business? Making a Risk Map, where you put Severity on the top and Frequency on the side, will help you focus on the risks that will disrupt your business the most.

3. Risk Control – Once you know the likelihood and potential severity of your exposures, you need to create a plan to control those risks. Each risk can be addressed either by avoiding it all together, retaining the exposure or assuming the loss yourself, reducing the loss by trying to prevent it from happening, or lowering the impact by being prepared before it happens and transferring the risk to someone else. Spoiler Alert: Insurance doesn’t come into the picture until you want to transfer your risk to someone else!

As an Arborist – Before you start your job, conduct a job briefing with your crew, discussing all of the particulars of the job. That briefing is the risk control method of preventing an accident from happening by talking everything through before you start the work. It also serves as a way to reduce the impact of an accident by being prepared before something happens. If weather conditions change you can stop the job and avoid an injury or accident from happening. These are all examples of Risk Control techniques that you use every day.

As a Business Owner – Your goal is to minimize the risks to your company at the optimal cost. Installing or strengthening your safety program is a great risk control method. Creating a hiring and recruiting plan to employ the very best employees can limit the potential for employee issues or lawsuits. Understanding your company’s financial strength and where you can self-insure or retain the small things that come up everyday is critical in this step.

4. Risk Financing – We finally get to the point in the process where we talk about insurance! The decision as to how the risk will be paid for is made. Do you want to assume the risk and control it some way or do you want to buy insurance?

As an Arborist – You either decide what extra equipment or labor is needed to get the job done safely, or you decide to assume the risk of something happening with less crew members and/or not the right equipment. Your decision can be influenced by the availability of your insurance coverage and deductibles, however, whichever way you decide to perform the job is an example of risk financing.

As a Business Owner – When looking at your Risk Map, most tree care owners are willing to self insure or assume the financial risk of the low severity incidents. Anything that is in green in the above chart typically is self insured. The yellow and red items are things that pose a greater risk to your business’ overall financial health. Insurance is purchased for these risks.

5. Risk Administration – The last step in the risk management process happens after all of the planning and decisions have been made and when the plan is implemented. Part of this step is also to assess the effectiveness of your actions to improve upon your overall plan in the future.

As an Arborist – You perform the job and take mental or physical notes on how to do the job better in the future. These personal experiences are crucial for minimizing your risk on similar jobs in the future.

As a Business Owner – You begin to implement the plan by focusing on the largest impact risks first and what to do with them. Then move to lesser exposures that your business faces. All the while you want to assess how you are doing in each area in case you need to make adjustments.

 

Focusing on true risk management within your business will give you the ability to confidently plan and budget for the uncertainty as well as become more profitable because you have reduced the cost of accidents and injuries. Insurance should be part of this process, but should NOT be relied on as the only method of risk management.

Because working with tree care companies is all that we do, contact ArboRisk to have one of our team members help you create a solid risk management plan. Also, check out our New Heights Thrive Risk Management Package – this structured program can help grow your business and take your company to new heights!