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Hydraulics Safety

by | Aug 27, 2021 | Safety | 0 comments

Hydraulics Safety

Written by Margaret Hebert, Dawn Thierbach, and Jeff Thierbach

Arborists work with equipment utilizing hydraulics every day  – chippers, chip dump beds, stump grinders, aerial lifts, and the list goes on.  While accidents from hydraulic fluid leaks are rare, accounting for only 5% of all accidents within the tree care industry, they can result in serious injuries and even amputation.  

So before we begin to talk about hydraulic injuries and how to prevent them, let’s look at some stats:

  • The pressure needed to penetrate skin is only 100 psi. 
  • Chippers, chip dump beds, stump grinders, and other equipment arborists use daily can run at 4000 PSI or higher. 
  • Amputation rates for an injection injury with solvents involved are 50-80%.  
  • With pressures greater than 7000psi, the amputation rate is 100%.

High-pressure injection injuries occur when fluid under pressure is lost through a small hole in a hydraulic or other pressurized system and the pressurized fluid penetrates the skin of a victim. The injuries are characterized by a small puncture wound that can appear mild in the beginning, and they often get dismissed as minor.  Hydraulic fuel injection injuries, however, are anything but minor. In fact, they are considered a surgical emergency.  Hydraulic oils are highly toxic and they poison you and your body’s tissues.  Immediate treatment is required to save the patient’s digit, limb, or life.

So, what happens after a hydraulic fuel injection injury? Let’s use an injury to the hand for example. First, the initial “strike” feels like a pin prick or bee sting, is seemingly harmless in appearance, and is often dismissed as nothing serious. Underneath the skin, however, the injectant begins damaging tissue, and pressure builds up in the hand and fingers. Within hours, the fluid can quickly spread to all areas of the hand, wrist, and forearm. The built up pressure damages tendons, nerves, arteries, vessels, and muscles. Unless pressure is relieved within hours of the injury, the victim risks amputation from lack of blood supply.

Surgery is always required for a hydraulic fuel injection injury.  During the surgery, as much of the injectant as possible will be cleaned out, and dead (necrotic) tissue must be removed.  Typically the wound must be left open to reduce the chance of infection and any further tissue damage, and a return visit to the operating room will be required within 24-48 hours.

Properly training your team is essential for avoiding or minimizing the severity of hydraulic injection injuries. Training should include:

  • An overview on hydraulic pressure systems and basic functionality. 
  • A plan of action in case a leak occurs:
    • Immediately shutting down the machine as soon as possible to avoid leaking fluid.
    • Changing the hose after all stored energy has dissipated.
    • Hydraulic fluid cleanup and remediation.
  • A plan of action if a hydraulic injury occurs.
    • First aid treatment to include:
      • For pain management, if needed, use Tylenol.  Avoid Ibuprofen, Aleve, and aspirin since they are mild blood thinners and there’s some chance of internal bleeding.
      • Elevate the affected limb.
      • DO NOT use compression wraps, tourniquets, or ice.  All these increase the risk of amputation.
      • DO NOT give the victim food or drink since they will be needing immediate surgery.
      • Get the patient to a trauma center or hospital immediately!  A trauma center is recommended due to rapid access to a surgeon, transfer capabilities to higher levels of care such as hand or vascular surgery, and immediate availability of X-ray and CT imaging.  Early antibiotics (ideally within an hour) and early surgery (ideally within 10 hrs) are the keys to reducing the need for amputation. 
      • Inform medical personnel that it is a hydraulic pressure injury and provide them with the safety data sheet (SDS) for the fluid. 
      • If the facility does not have treatment capabilities, the patient will need to be transported quickly.  In one incident we are aware of, the patient was air-lifted to the nearest hospital that had the ability to properly treat the injury.
    • Notification of emergency personnel (911)
  • Emphasis on never using your hands to check for leaks.
  • Training on how to check and maintain your hoses regularly, with a frequency of at least once per week. 
  • Ensuring that replacement of old hoses occurs when the machine is turned off and stored energy has dissipated following proper lockout-tagout procedures.

Remember to keep the training fresh in your team’s memory by including it as a topic in tailgate meetings a few times each season.


If you need help adding in a hydraulic safety component to your overall safety program, enroll in ArboRisk’s Thrive Safety Package, to work one-on-one with one of our Thrive consultants. Together we all can get everyone home safe each night.

Distracted Driving and Road Rage

by | Aug 27, 2021 | Safety | 0 comments

The Dangers of Distracted Driving

Written by Peggy Drescher

The National Highway Traffic Safety Administration (NHTSA) stats show that while Americans drove less in 2020 due to the pandemic, there were still an estimated 6 million accidents and 38,680 deaths.  The main behavioral causes were impaired driving, speeding and failure to wear a seat belt.  Two causes on the rise were distracted driving (accounting for over 3,000 deaths last year) and road rage. We’re going to dig into these two causes in this article. 

Distracted driving is any activity that diverts your attention from driving. This includes talking, texting, eating and drinking, using phone, changing the stereo, etc.  How many people have you seen blow through red lights?  Chances are they were distracted by something causing them to miss the red light. –PRO DRIVING TIP – if you are first in line at a red light, when it changes to green DO NOT proceed through the intersection for 3-5 seconds and look both ways before you do.

Did you know that texting will take your eyes off the road for at least 5 seconds?  This amounts to driving the length of a football field at 55 MPH with your eyes closed!  Drivers using cell phones are four times as likely to be in a crash and about 1 of every 4 motor vehicle crashes involve cell phone use.  Those that are texting are 8-23 times more likely to cause a crash.

If you haven’t had a safety topic on Distracted Driving, now is the time to do so. During your meeting, discuss your company’s stance on cell phone usage while operating a company vehicle, because if an accident occurs on the job, it not only affects your business but also your employees and their families. 

Assistant Secretary of Labor for OSHA Dr. David Michaels states:

“OSHA’s message to all companies whose employees drive on the job is straightforward: It is your responsibility and legal obligation to have a clear, unequivocal and enforced policy against texting while driving.”

In addition, nearly every state has passed some sort of statewide law against distracted driving. There are plenty of resources that have sample cell phone usage policies, however, one that you could use as a reference is from the NSC.org inside of their Safe Driving kit.  

Now, to discuss road rage or just plain erratic drivers.  Road rage includes lane weaving, running red lights, speeding, tailgating, making obscene hand gestures, yelling verbal insults and even inflicting physical harm.  

I’m sure everyone has seen this before or perhaps even participated in any of these – have you ever been driving behind someone going 70 MPH and have them intentionally drop a piece of metal out of their window?  I have – and I am lucky it hit the bottom of my car but the sound was like a bomb went off.  What came out of my mouth was not very peaceful.  Besides it making me nervous to continue the 2-hour drive I still had to accomplish, I had bad thoughts about the driver for quite a while.  

If road rage happens to one of your crew during the work day what do you think that does to their performance?  I suggest having a safety discussion and ask your employees if they have any examples, I bet you’ll get some interesting stories to discuss.  

Here are a few ways to combat the urge to participate in road rage: 

  • Provide your crew with the resources to get the job done correctly before they leave the shop so they are not stressed about the work for the day.
  • Teach breathing techniques to use in difficult situations.  They truly do work!
  • Have all employees go through a defensive driving course once per year.
  • Investigate apps for cell phone blocking technology and safe driving

In addition, if you need help with incorporating driver safety into your safety program, reach out to an ArboRisk team member to enroll in our Thrive Safety Package and begin working one-on-one with our industry experts.  

Listed below are a few other links that have great resources for safe driving topics, free posters and even surveys that your employees can take to score their driving. If you need help with developing a safety topic on this subject, I would be happy to help.  Stay safe out there!

http://nsc.org

http://www.osha.gov

https://www.nhtsa.gov

GHSA State Laws – Distracted Driving

Traffic Safety Huddles

Road Rage Sheet

Improving Safety with Leading Indicators

by | Aug 26, 2021 | Safety | 0 comments

Improving Safety with Leading Indicators

Written by Eric Petersen, CIC

One of my favorite things about the tree care industry is interacting with passionate people from all across the globe who are trying to help get every arborist home safe each night. Sometimes conversations spark waves of momentum and begin to force change within the industry. I feel we are at the beginning of a new wave of momentum within the tree care industry when looking at how to prevent injuries. That new wave is being caused by using leading indicators to improve safety. 

While the concept of leading indicators is not new, it hasn’t been until recent years that I’ve heard people start to talk about them at tree care events. OSHA defines Leading indicators as “proactive, preventive, and predictive measures that provide information about the effective performance of your safety and health activities.” They are metrics that can be recorded and tracked prior to an accident happening. 

Just like a doctor will analyze your blood sample for irregularities to catch a future illness or disease before it negatively affects you and a quality control chemist will ensure the molecular compound of their product is just right, your safety committee can analyze certain metrics within your company to highlight future safety concerns, thereby giving you time to address that concern before an accident happens. 

In a recent TCIA Magazine article (Leading and Lagging Indicators), Bill Owen states, 

“Understanding leading indicators and incorporating them into a safety program balances a program and improves overall results by focusing on the behavior that leads to successful outcomes.”

Put another way – behavior first, results second. Building a safety culture around the proper behaviors will give you a better result. And the better result we are all looking for is to reduce or eliminate the severe injuries that continue to plague this industry. 

Common examples of leading indicators are: Safety meetings, Jobsite safety audits, individual and group training events, Jobsite Hazard Analysis, driving tests, Motor Vehicle Record checks, equipment inspections, etc.

When identifying what leading indicators you want to measure within your company, make sure they are specific enough to be easily tracked. A simple Excel spreadsheet can do the trick. Click here to download a free copy of our Leading & Lagging Indicator Dashboard, which was modified from Bill Owen’s example within the aforementioned TCIA Magazine article “Leading and Lagging Indicators.”

At your next Safety Committee meeting, have a discussion around what behaviors (leading indicators) your company can track to begin to highlight where future problems may arise. Create a goal for each of those behaviors and start to measure how your team is doing against the goal. When getting started looking at leading indicators remember, it’s okay if you adjust the metrics you’re using over time as the concept is a bit different than looking at lagging indicators (or using past incident data). The key is to shift your focus onto the behavioral metrics that ultimately help prevent injuries and accidents from happening. 

For more information from OSHA visit their webpage dedicated to Leading Indicators here.

Since ArboRisk’s mission is to get every arborist home safe each night, we’ve designed a specific consulting package to work one-on-one with your organization. Visit our webpage for the Thrive Safety Package to learn more. In addition to the Thrive Safety Package, all ArboRisk clients receive a Safety Culture Assessment that allows you to peer into your safety culture and find areas that need improvement.

Feel, Felt, Found: 3 F’s of Objection Handling

by | Aug 25, 2021 | Marketing | 0 comments

Feel, Felt, Found: The 3 F’s of Objections Handling

Written by Eric Petersen, CIC

Unfortunately, part of being in sales entails hearing objections from your prospective customers.  While many times the objection can be demoralizing to you, the sales person, it really is simply a statement by your prospect that they don’t yet see the value in what you have to offer. The key word is ‘yet.’ It is your job as the sales professional to find a way to overcome that objection and show the value to your prospect so they purchase from you. 

Think about the rejections you often encounter in the tree care industry – “Your price is too expensive,” “We just don’t need it right now,” or “I’ll just let the tree die and plant something else.” Each of those statements give you a glimpse into what matters to the prospect and where you missed in delivering that value to the prospect on the initial presentation.

After years of sales experience, participating in sales courses, and shadowing some very successful insurance agents, I want to share what I’ve seen as the best way of handling objections: the Feel, Felt, Found method.

1. Feel: “I understand how you feel.”

Letting people know you’re listening is one of the most important pieces of the sales process. The premise of “feel” is letting your prospect know that you understand how they feel about the product or service you’re trying to sell them. For example, if they tell you they feel your estimate is too expensive, let them know you understand they think your price is too high. Simply acknowledging their main concern is the first step in working towards a solution. 

 2. Felt: “I’ve felt that way before.”

Felt is your opportunity as a salesperson to let your prospect know that either you, or someone in the past, has been in the same position. With the price example, you simply state “others have felt that way before.” This puts your prospect on the same level as their peers. People crave a sense of belonging and informing them that they are not alone with their feelings brings a bit of humanity to the sale. 

 3. Found: “But what we’ve found is…”

Once you’ve set the foundation in letting your prospect know you understand them and informing them they are not alone, it is now your chance to explain why they should consider moving beyond their initial objection. This is your opportunity to explain to your prospect how you may not be the cheapest tree service in the area but the benefits of them choosing your company more than make up the difference in cost. Use real life examples such as, “we’ve found that companies without a Certified Arborist are two times more likely to damage your property” or “we’ve found our higher price to be worth it as our high end equipment ensures the job will be done on time and in a safe manner.”

 

The magic recipe is “I understand how you feel, others/I have felt the same way, but I’ve found that…” 

It is important for you and your team to recognize that the feel, felt, found method is not efficient unless you have a good understanding of why the prospect is objecting. If you don’t understand why they are objecting, it will be much more difficult to close the sale. For three ideas on how to dig deeper during a sales call, check out a past article here.

During your next sales meeting, I’d encourage you to brainstorm with your team about common pain points your prospective customers have. Then write down the ways your company can solve those issues and the common objections you hear for those solutions. Lastly, discuss previous customers who have given you similar objections and still purchased your product or service. This will give you and your team the building blocks you need to start feeling comfortable handling objections, and ultimately closing more sales.

For additional help with objection handling and one-on-one sales training, check out ArboRisk’s Thrive Sales & Marketing Package! Our team of industry experts has the skills and knowledge to help you take your tree care company to new heights. Click here to learn more!

Reducing Risk with Software

by | Apr 26, 2021 | Risk Management | 0 comments

Reducing Risk with Software

As humans, we’re not very efficient at processing information. We’re forgetful, make mistakes, and usually feel like we get pulled in ten different directions. How do we know what to prioritize? This is where software comes into play. Business management software is one of the easiest ways to elevate your business and reduce your risk. The software can find blind spots you couldn’t see so that you can manage your business with clarity.

In this article, we’ll discuss how software reduces your risk and what items you should consider when searching for management software. 

How Software Reduces Risk

Industry-specific management software allows you to focus on what’s important. The key features we’ll discuss are how it improves your work orders, route planning, and business decisions. 

Proposals & Work Orders

Clear communication between you and your customers is vital to reducing risk. Software creates harmony between customer expectations and the crew’s orders. Digital proposals contain much more detail than paper versions. You can attach extra notes, optional add-ons, and images or videos of items. This saves time and answers customer questions before they arise, leading to higher proposal acceptance rates. When a proposal is accepted, the same information is transferred seamlessly into a work order. Crews save time by knowing what equipment they’ll need for each job, and they won’t forget important details because they can always refer to the digital copy. 

One of our favorite features included in work orders created within SingleOps is the ability to attach aerial Google Map images of the job site with markers clearly showing the exact areas that will be worked on. This reduces the risk of crews working on areas they shouldn’t or missing items meant to be worked on.  

Route Optimization 

Prior to software, drivers would need to predict the optimal route to take using their best judgment and their maps app. Since management software has route optimization features, the risk for human error is greatly reduced. Using route optimization takes control out of the driver’s hands and turns it over to the software, which can analyze all the inputs and calculate the most efficient route for a driver to take in seconds. This reduces the amount of fuel, downtime, and confusion drivers have so crews can get to the job site faster and more efficiently. 

If you have more questions about how route optimization works within SingleOps, you can read this help center article.

Business Decisions 

Running a business can feel like flying in the dark sometimes. There’s always the possibility that you’ll be given the wrong information or not have enough information when making a decision. Management software can help organize your data to ensure you have an accurate picture of your operations. 

Management software comes with reports and dashboards that allow you to analyze any aspect of your business. Some of the most helpful reports you can create are labor analysis and profitability reports. Analyzing your labor allows you to identify the most efficient and profitable crews, which you can then use to schedule your highest performing crews for the most important projects.

Besides knowing your labor profitability, the software makes it easier to calculate net-profit margins by segment. This can help you identify which segments of your business are the most profitable. Many businesses assume the segment that brings in the most revenue will also be their most profitable, but this isn’t always the case. You don’t want to run a business based on incomplete data or assumptions.  

What you should consider before buying management software

Searching for the right software can be a challenge because many people don’t know what to look for. Here are suggestions to consider when looking for the right one. 

What are my needs?

Each tree care company has different priorities. Likewise, different software caters to different types of companies. The important part is finding the right one for you. Identify your biggest challenges and search for software that can meet them. Once you know the direction you want to head in it will be much easier to narrow down your choices.

How easy is it to use the software?

Don’t confuse complexity with software capability. Two companies can offer software with the same features, but one can be highly technical and require many hours of training while the other gives you the same functionality but requires half the training. Software that is too complex can lead to burnout and abandonment of the project altogether. Finding the right balance between complexity and functionality is key to the value your team will get out of the software. 

Implementation/Customer Service

Does the software provider you’re considering partner with you every step of the way, or do they only send you self-starter guides and videos? Not every implementation team is built the same or offers the same amount of care. You’ll want to evaluate the kind of support you’ll receive during implementation and post-implementation. Look for a company that wants to partner with you and provides a high level of service. Remember, you are going to have bumps and glitches along the way, you’ll want a team dedicated to helping you solve those problems.

Price vs Value

ROI is one of the biggest factors for companies when selecting software of any kind. In addition to assessing management software, you’ll need to find out if you’ll have to purchase add-ons or third-party software to get the most out of the platform. You’ll also want to look at their pricing structure to identify your monthly and annual costs. You’ll also need to know how many licenses you’ll have to purchase for your teams.

Conclusion 

Finding the right software mitigates risk to your company by creating clear communication at all levels of the organization, reducing human error, and saving time. Landscape and tree care companies have learned that Excel and email are inefficient and error-prone methods that ultimately result in lost opportunities. Reduce your risk and propel your business forward by investing in smart, user-friendly software. To learn more about SingleOps and/or how their customers respond after implementation, please contact the SingleOps team at [email protected].

Written By: Joshua Lehto, SingleOps Marketing Associate & Ty Demeer