Show up as a leader

Written by Eric Petersen, CIC

Every day, leaders walk into their workplace carrying something powerful, an energy that directly affects the people around them. Whether you’re leading a company, a department, or a crew on a job site, how you “show up” as a leader can either lift your team up or drag them down.

At a recent TCIA Winter Management Conference, Clint Swindall, leadership expert and author of Living for the Weekday and Engaged Leadership, often emphasizes the importance of attitude and intentional influence. Leaders don’t get the option of “not showing up.” Even when they don’t say a word, their mood, body language, and behavior send signals to the team. Those signals shape morale, motivation, and performance.

Your Attitude Sets the Tone

Swindall reminded the leaders in the audience that engagement begins with leadership. A leader’s mindset becomes a mirror that the team reflects. If you walk in frustrated, distracted, or negative, your team feels that energy and often mirrors it. On the other hand, showing up with focus, optimism, and presence gives your team permission to do the same.

Small Actions, Big Impact

It doesn’t take dramatic gestures to set the tone. Greeting your team, checking in with genuine interest, or expressing gratitude can change the course of someone’s entire day. Swindall’s SIMPLE guide to overcoming negativity (Self-Responsibility, Identify, Make a Plan, Practice Gratitude, Learn to Laugh, Encourage Others) is a useful reminder that positivity is a choice and leaders make that choice not just for themselves, but for their entire team.

Leadership is Contagious

Negativity spreads quickly, but so does positivity. When leaders demonstrate resilience, optimism, and encouragement, it creates a ripple effect. Team members begin to respond to challenges more constructively and support each other in the same way they see modeled from leadership.

Your Team Deserves Your Best “You”

One of Swindall’s core teachings is that leadership is not about titles, it’s about influence. Every interaction is an opportunity to influence someone’s experience. As a leader, you have the ability to make your team’s day harder or better simply by the way you show up.

Let’s face it, your team doesn’t remember what you say, they remember how you make them feel. Leadership is about showing up intentionally every day, recognizing that your mood sets the tone for productivity, collaboration, and culture.

Winning the Tree Care Transfer Portal

Written by Eric Petersen, CIC

Like it or not, managing the transfer portal has become a large part of college sports programs in recent years. With the end of the college football transfer portal getting a lot of attention lately, I couldn’t help but think that a transfer portal exists today in the tree care industry. Of course there is no formal system in the tree care industry with rules and deadlines, but employers often find themselves battling over the same employees who are willing to jump from company to company. 

 So how can your tree company win the transfer portal issue affecting our industry?

1. Admit it – Acknowledge that employees always are looking to improve their situation. No one likes to think this about their team, but if we hide in the sand and pretend it isn’t happening, that isn’t going to help you. Understand that it is human nature to always want to have a better work situation and do not blame your employees for that. Instead, embrace it so you can work with your team members proactively instead of seeing them flee to another company without you having a chance to keep them. 
2. Create and develop your company’s identity – At ArboRisk, we talk a lot about developing your company’s brand and culture and for good reason. Everything that happens within your company comes down to who are you as a company and what you stand for. If you do not intentionally develop your company’s identity, it will be created on its own. Do you really want that happening? For help creating your desired company culture, check out this article from one of our Thrive consultants, Kevin Martlage. 
3. Offer attractive compensation and benefits – Attracting and retaining top talent takes a significant financial investment from the company, however, it is not always about dollars and cents. Being creative with the benefits that you offer your team can more than make up a $.50 pay increase that another employer may give. To do this you need to know what your employees value. Vacation days, the opportunity to get overtime, equipment allowances, group outings, traditional benefits like health, dental, life and disability insurance, continuing education, travel to conferences, whatever it may be, make sure your employees value those perks and that you talk about them to continue to focus on how you appreciate them as employees on your team. 
4. Focus on employee development – If you want better employees, then you need to help them get better. When you actively help your employees get better they talk to others about how awesome their employer is, which brings other great employees to your team. One of our Thrive consultants, Joseph Toppi, wrote an article on this exact topic a few years ago that gives great advice on how to develop your team. Here is the link to 5 Secrets to Better Employees. 

If you are struggling to find and retain top talent, reach out to an ArboRisk team member today to learn how the Thrive Hiring & Recruiting Package can help you win the transfer portal problem within the tree care industry.  

Mindful Communication

Written by Eric Petersen, CIC

There has been a much needed trend in today’s society to focus on mindfulness in all that we do and the tree care industry is no exception. At the most recent TCIA Winter Management Conference, we had the privilege to learn from Pandit Dasa, a world renowned leader in mindfulness. Pandit talked about how leaders of tree care companies can use mindfulness to become more effective and grow stronger bonds within their team. 

While everything that Pandit discussed was helpful, the part that really resonated with me was when he dug into Mindful Communication. 

As a leader within your company, how you communicate with your team makes all of the difference in the world. We’ve discussed this topic in the past with an article on Intentional Communication by Kevin Martlage, but, since I truly believe this can be a game changer for your business, I want to offer Pandit’s spin on it as well. 

Pandit identified four areas to reflect on with your communication.  

• What you are saying.
• How you are saying it.
• The impact it will have on others.
• How the message will affect your relationships.

First off, words matter, now probably more than they ever have. A successful leader must choose the words he/she uses wisely, especially when using written communication (email or text). All too often the words that are used are taken out of context and instead of resolving a situation, create a bigger mess. Ensure the words that you are using to communicate a message can not be misconstrued or misinterpreted by the receiver. If you are not clearly articulating your point, try rephrasing so the receiver understands what you are actually trying to say. 

The tone of your voice and your body language go a long way in delivering the message to your team, which is especially true when done over the phone or on a video conference call. If there is an urgent message that needs to be delivered to your team, pick up the pace of your voice and add more urgency to the tone. Be engaged with your body language and give direct eye contact when speaking to your team. The tone of your voice and the body language will transcend the actual words you are saying if they all are not inline. You’ve probably had plenty of personal experiences to look back at when someone is saying one thing with their words and another thing with their body. This disconnect destroys effective communication. 

Before speaking or delivering your message, you need to pause and think about how the message that you are about to deliver will impact others and how it will affect your relationship with the receiver of the information. Many times as leaders of organizations, we are quick to point out where our team members failed and how they could’ve done a better job, without recognizing the positive aspects of the situation. Certainly, there are times for direct attention on the negative action, but when consistently done that way over a period of time, your message actually gets tuned out. Instead start with a positive comment about the situation and turn the focus on repeating more of the positive behavior versus only focusing on the negative. 

Remember, our team members look to us as leaders of the company to provide the encouragement and positive work environment that allows everyone to shine. If the leader is not mindfulness enough about how their communication is contributing to the work culture, chances are the communication is fostering negativity throughout the organization.

To dig into company culture and mindfulness communication more for your organization, please reach out to an ArboRisk team member today or take our free Company Culture Assessment to bring awareness to where your culture sits now.

All About Apprenticeship: Q&A

Written by Eric Petersen, CIC

Responses from August Hoppe and Josh Morin

By now, most tree care owners have heard of someone within the industry utilizing apprenticeships for their employee recruitment and development, but I know there are still a lot of questions out there surrounding this topic.

For this week’s tip, I was honored to interview two of the most influential and knowledgeable tree care owners on apprenticeships, August Hoppe of Hoppe Tree Service in Milwaukee, WI and Josh Morin of We Love Trees in Niwot, CO. They both gave some fantastic answers as well as very practical guidance for tree care companies wanting to explore this further.

Q – Are tree care apprenticeships here to stay or just a fad?

August – I believe, they are here to stay for sure, and only growing. Companies that use the program see the success and keep adding more employees into it. It’s a snowball effect. In Wisconsin, we hardly have to promote the program anymore, companies just keep adding enrollees.

Josh – In my view our society and our country is embracing models of learning and career preparation that allow you to earn money while you learn, instead of the traditional academic model which has many of our young people in a lot of debt. From what I hear from young people is that they don’t want to screw themselves with unnecessary debt, and they want meaningful work with a viable career path that will give them options in the future that isn’t a dead end. In my experience Arborist apprenticeship offers this. Will they last? We’ll see.

Q – What are the benefits you’ve personally seen with making apprenticeship a part of your tree care company’s recruiting strategy?

August – We have seen more and higher quality candidates that truly want a career, not just a job.

Josh – The challenge and bottleneck for growth for many businesses in our industry has been attracting people that are interested, willing and capable of doing the work. Apprenticeship which offers a structured learning process and incremental growth plan is attractive to a different type of person. It attracts people that understand that they will have to work hard and learn along the way, but they will get something out of it in return that will be valuable to them in the future.
Our industry has a diversity opportunity, so anything we can do to speak to more people of diverse backgrounds increases the size of the funnel of people we are recruiting into our industry.

Q – Can you attribute a dollar amount of growth your company has seen to the successful implementation of the apprenticeship within your company?

August – It’s hard to put a $ sign on culture or branding. But apprenticeship has definitely helped our employees understand that they are true professionals and they carry themselves that way. It gives them confidence and pride. Customers see that every day and want to work with companies that are excellent.

Josh – I also cannot attribute a dollar amount of growth, but I can say that attracting people who want to learn and grow is fundamental to the growth of a successful business.

Q – What are some of the challenges that tree care companies run into when starting down the apprenticeship path and how can they avoid some of them?

August – It’s scary to start as it seems like a lot of work with a lot of processes. But just like anything else in life, hard work pays off when it’s completed.

Josh – The owner and leaders of the company need to believe in the model and understand that investing in training and educating their employees is a company value and is of value to their company.

If the leadership of the company does not believe in the model of apprenticeship and does not see the benefit, then they will not be interested in investing in the related learning that is required with an apprenticeship program.

Q – How much of the business owner’s time is involved in setting up the apprenticeship and maintaining it?

August – It depends on each organization. I would recommend a business owner stays involved in setting up the program, but larger outfits may be able to delegate to an HR or training and safety manager for maintaining it once the business processes are figured out. At Hoppe Tree, we use a committee approach with a few staff members responsible for different parts of the apprenticeship program, including myself.

Josh – In my experience, setting up the apprenticeship program in terms of paperwork is fairly easy and takes a few hours, then, having an administrative person, sit down with the apprentice and explain the program and register them in the database. The challenge can be working the related learning into your business model. We try to schedule this classroom time during slower periods of business like in the winter.

Q – What would be your top piece of advice to tree care company owners regarding apprenticeship?

August – It’s a great way to train your employees in a consistent manner. It can improve culture, it helps with retention of employees, it leads to better recruitment, and also it helps our whole industry become more professional. Can you imagine what our industry will be like when we have 100,000 journey worker arborists?! Please get on board with this!

Josh – I recommend taking on the apprenticeship program with the goal of starting with one employee, and getting them through the program successfully and approaching the process as an experiment, and with curiosity so that you can learn as much as possible along the way, and figure out how, and if apprenticeship really lines up with the needs of your company and its people.

Thank you, August and Josh, for your time and passion in leading this very important and exciting development in the tree care industry! For more information on apprenticeships, check out the following resources:

• https://outsidecareers.org/arborist-apprenticeship/
• Wisconsin Arborist Apprenticeship
• Colorado Arborist Apprenticeship

Outsidecareers.org – How to Use It

Written by Eric Petersen, CIC

Recruiting new employees is consistently one of the largest challenges that we hear tree care owners face while running their businesses. There are many reasons for this, but one of the main reasons, that people don’t want to talk about, is the lack of effort that individual businesses put into recruiting.

Why don’t tree care companies invest time and effort into recruiting? Well truthfully, recruiting is an activity that produces future gain and not immediate returns. With the tree care industry slowing down a bit post-pandemic, tree care owners and management have been even more focused on the short-term revenue producing activities they need to accomplish to keep the business running.

So how can you start to implement a better recruiting strategy with minimal effort? Use what’s already created for you! Visit outsidecareers.org right now to see all that is available for you to start promoting careers in arboriculture.

Outsidecareers.org has been assembled over a number of years to directly help tree care companies effectively recruit new employees to their company by highlighting all of the awesome things the tree care industry provides. Think back to when you first learned that you can make a lifelong career in arboriculture. Remember the fire that was lit inside you and how there are hundreds of thousands of people out there wanting a career like you have, but just don’t know it exists.

Outsidecareers.org can help you get the message out to those people and make your recruiting so much easier. Here are 5 ways to use the website to improve your recruiting efforts within your company.

1.                   Home Page Content – Every website should have the most important information available on the home page and this website does just that. There are flyers, documents and videos for you to use that drive home the message about the industry and the opportunities available. The home page is a great place to send prospective employees or centers of influence so they can familiarize themselves with the industry. Content like, What is an Arborist, 7 Reasons to Become an Arborist or an explanation of the common jobs within the industry all will help you illustrate the potential in the industry.

2.                   For Employers Page – Within the website there is an entire page dedicated specifically for employers. Inside this page, you will get access to documents on Digital Marketing Basics to help promote your business, sample postcards and flyers to use to prospective employees as well as a sample career path on the Your Adventure Begins Here document. Use these resources to target specific potential team members on a list gathered at career fair or from high school guidance counselor or local fraternal organization.

3.                   Post a Job Page – This is possibly could be the most powerful part of the website. An active directory of available jobs within the tree care industry. Getting your open position posted on here will be seen by people that are already familiar and interested in the industry. I know what you might be thinking, but Eric, this is a national website, I only draw new employees from my local area, why should I post an open position for my company here? My only response to this is “why not?” You never know where your next superstar will come from. Promote the unique qualities of the geographic area that your business is in and try to attract people that will fit well in your community. I think you’d be surprised how many people may move to your company if they just knew you existed and needed help.  

4.                   Promote Scholarships Page – There are many different scholarships available for students involved in arboriculture or urban forestry programs. By using this page, you can encourage current employees, prospective employees and future arborists to apply and gain further education. Being a source of information for those that want to expand their professional career is a great way to build trust and gain the opportunity for more employment referrals into the future. Plus these scholarships are already established and administered by industry organizations so all you have to do is promote them, nothing more!

5.                   Create an Apprenticeship Program – This page talks about the advantages of establishing an apprenticeship program within your company and how to start forming it. Apprenticeships have become a new trend within the tree care industry and while they can be complex, don’t have to be. Use this information to start creating an apprenticeship program within your company and watch it start to attract new professionals to your team.

If you’re still reading this article and not surfing outsidecareers.org, I encourage you to go there now and play around with it. I’m sure you will find even more value that what I’ve outlined above. For those that want additional guidance on how to best implement some of the ideas presented on the website, reach out to an ArboRisk team member today and enroll in our Hiring & Recruiting Thrive Package.

Pre-Employment Testing

Written by Eric Petersen, CIC

Employees represent the largest exposure to every tree care company. From creating liability by damaging property or injuring others, to injuring themselves, to filing lawsuits against the company or other employees, having the right employees should be of utmost concern for every business owner. And of course having the right employees can only happen if you hire the right employees. 

Unfortunately, many tree care companies hire based on an immediate need and do not take enough time to thoroughly vet the prospective employee. When this happens, all too often, the employee that is hired is not a great fit for the job or the company and ends up creating more headaches or potential liability than they should have. For more on Hiring Best Practices, check out our article here.

One way tree services can minimize the chances of making a bad hire is to use pre-employment testing during the interview process. There are many different types of pre-employment tests that can be utilized, from personality tests, to cognitive ability tests, physical ability tests, aptitude tests, however, we are going to focus on a few that you could start doing tomorrow within your tree care company. 

But before we get into a few common tests, I want to make sure to point out that no matter what you are testing for, you need to make sure the tests are related to the job the prospective employee is applying for. You also need to be clear that your offer of employment to this individual is conditional upon the successful passing of the pre-employment test(s). 

So what are some common types of pre-employment tests for the tree care industry? 

• Driving Test – We all think we are great drivers, but reality shows us that most of us are not. Establish a driving test to assess the skill level of the prospective employee before you allow them to drive for your company. We have an entire article devoted to this topic to help you set this up within your company. 
• Knot Tying Test – Arborists love to brag about their experience and many times someone’s resume doesn’t match their actual skill or knowledge level. Create a simple knot tying test using the 5 most common knots that your production team uses to ensure the prospective employee can showcase their knowledge with the knots. This doesn’t have to be a disqualifier if the prospective employee fails, but it is definitely a way to peer into the skills and knowledge that they have, verifying what they told you about their experience on their resume or employment application. 
• Tree ID Test – Like the knot tying test, a simple tree ID test is a good way to understand the knowledge level of the prospective employee. Because tree species vary drastically depending on the region you work in, you may have to temper your expectations with this, but it definitely can help you assess the potential employee’s tree knowledge. 
• Personality Profile – There are many different personality profiles that you can choose from and they all basically work the same way. Once you have decided on a specific test, have everyone on your current team take the test to set a baseline of what is desired within your company for the various positions you have. Then each prospective employee takes the test and can be compared against the company’s benchmark to determine how well they will fit within that position at your company. 
• Physical or Ergonomic Assessment – This one is imperative to preventing from hiring a work comp claim! Work with your local Occupational Health Clinic and have them develop an assessment based on the physical skills that an individual needs for each position within your company. This gives you a chance to ensure that the prospective employee can physically do the job they will be hired for and will highlight any unresolved physical injuries that the individual may have. 

I encourage you to begin to implement one or more of these during your next hiring phase. I guarantee that over time you will hire more employees that fit long term with your company than those who fizzle out after a short period of time. 

If you would like help or guidance in creating these pre-employment test for your company, reach out to an ArboRisk team member today to enroll in our Hiring & Recruiting Thrive Package.